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First-line management, the one rarely prepared for

You promote the best technician and ask them to arbitrate. The step is steep, and it is climbed with four moves repeated until they become natural. The catalogue then extends into 17 manager titles and 17 executive titles.

Four moves, and nothing more

Management is learned through repeated moves, not through models. Training covering twelve installs none; four moves practised in situation become reflexes, and those are what remain three months later.

Setting a checkable expectation

« The report by Friday noon, with the three indicators » is an expectation. It can be checked, so it holds.

Holding a short, regular check-in

Fifteen minutes every fortnight beat an annual review where everything surfaces at once.

Addressing a gap early

A gap flagged once gets corrected. The same gap raised six months later takes an entirely different effort.

Recognising precisely

Naming what was done well, and why. It is the only form of recognition that gets repeated.

Management and executive programmes

Four formats for four situations: taking over a project, holding several sites, structuring an executive function, revisiting management fundamentals. Durations range from short format to long programme, and amounts are published.

ProgrammeWhat is awardedDurationSupervised hoursFees
Project Management CertificateProfessional certificate6 months180 h2 900 000 GNF in total
Certificate in Leading Distributed TeamsProfessional certificate4 months120 h2 800 000 GNF in total
Management and Project Management programme — Bac+5 levelMaster's degree2 years1200 h6 500 000 GNF per year
Business Management programme — Bac+3 levelBachelor's degree3 years1800 h4 800 000 GNF per year

From manager to executive, the next step

The catalogue distinguishes levels by the RESPONSIBILITY exercised, not by seniority: 17 titles match running a team and a budget, 17 match responsibility for a whole perimeter. It is the grid an executive recognises at once in their own organisation chart.

Professional titleTarget roleLevelSupervised hours
Business Unit Managerbranch manager, profit centre managerManager and professional800 h
Industrial Operations Directorsite or operations directorExpert and executive700 h
SME Chief Executiveowner-manager, SME chief executiveExpert and executive700 h

What gets measured three months later

A management pathway is judged on observable behaviour, measured in your own tools. Here are the four we look at with you, measurable equally before and after.

  • How many team check-ins actually took place, against how many were planned
  • The average delay between spotting a gap and the conversation that addresses it
  • The share of expectations set out in writing and verifiable
  • How many issues went up for a decision, and how quickly they came back

Questions from human resources

Should managers be trained in a group or individually?

In a group, and preferably among peers at the same level of responsibility. The four moves are practised through scenarios, which requires cases brought by the participants themselves. A manager who hears a peer describe the same difficulty progresses faster than in a one-to-one session.

What if the difficulty comes from the organisation?

The pathway surfaces that distinction very quickly, and it is one of its benefits. A lack of resources, contradictory objectives or a pending decision belong to leadership: the pathway teaches the manager to qualify them, document them and escalate them to the right level, which is the useful answer.

Is there something here for a small-business owner?

Yes, and the catalogue devotes a dedicated title to it at the highest level. The content covers what decides in a small organisation: cash, hiring, delegation, compliance. A format compatible with a job is here the condition for the pathway to exist at all, not a comfort.

First-line management, the one rarely prepared for — Employers | IHETC — IHETC